Dial A Closer
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Laticia Nkosi
Dial A Closer
Search
Laticia Nkosi
Years of Experience in Sales
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Preferred Sales Channels
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Available
Years of Experience in Sales
-
Preferred Sales Channels
-
Hello, I am a dedicated professional with a diverse skill set in call center management and refunds administration. Over the past three years, I have been an integral part of the same company, starting as a sales agent specializing in Canadian visas.
Due to my strong work ethic and consistent achievement of key performance indicators (KPIs), I was promoted to the role of call center manager. In this capacity, I currently oversee a team of 120 agents, ensuring smooth operations and high-quality customer service delivery.
My experience in both frontline sales and managerial roles has equipped me with a comprehensive understanding of call center operations and customer relationship management. I am adept at fostering a positive work environment, driving performance improvements, and delivering results that align with business objectives.
I am passionate about optimizing processes and leading teams to success. I thrive in fast-paced environments and am committed to delivering excellence in all aspects of my work.
If you are seeking a dedicated professional with a proven track record in sales, customer service, and team management, I am confident in my ability to contribute to your organization's success. I am committed to delivering excellence and welcome the opportunity to discuss how I can support your business goals.
Thank you for considering my profile. I look forward to the possibility of working together.
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